Process Improvement Analyst: BPMN & Lean Basics
Map how work really happens, find the waste, and design a better workflow
4.6(212 ratings) 780 learners
Taught by Prof. Nikhil Manikandan
- Online
- Beginner
- English
- 4 weeks, 4 hrs/week
- Updated Oct 2026
What you'll learn
- Map as-is processes in BPMN 2.0
- Find waste and bottlenecks with Lean tools
- Measure process performance with simple KPIs
- Design and justify a to-be process
Tools you'll use
- BPMN
- draw.io
- Excel
Course content
2 modules, 4 lessons, 1 hr 4 min total
Module 1 — Mapping processes2 lessons, 32 min
- Mapping processes: overviewFree previewReading, 12m
- Mapping processes: worked exampleReading, 20m
Module 2 — Lean improvement2 lessons, 32 min
- Lean improvement: overviewReading, 12m
- Lean improvement: worked exampleReading, 20m
Before you start
- None
About this course
Learn to map processes in BPMN, measure them, spot bottlenecks with Lean thinking and propose improvements backed by numbers.
Your instructor
Prof. Nikhil Manikandan
Faculty, Business Analytics
Prof. Nikhil Manikandan teaches business analytics, operations management and the future of work. His classes focus on process thinking and on how analysts can use data and AI to improve how organisations run.
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